What Our Privacy Policy Covers

This privacy policy discusses the “personal information” that KoKo Royale obtains from you on kokoroyale.com, in store, and in connection with the Beauty Insider Program (“BI Membership”). When we use the term “personal information” we are referring to information that is connected to your name. This may include things like your e-mail address, mailing address, birthday, telephone number, photographs, personal images, or beauty profile information you provide such as hair colour and eye colour, or information about the products you purchase when those pieces of data are stored with your name. Any information that is not connected to your name is not considered personal information.

This privacy policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Facebook, Twitter, or YouTube, that information is governed by the privacy policies on those websites and is not governed by this policy.

What We Collect

The following are examples of the personal information that we collect:

  • Registering on our website – Name and e-mail address.
  • Purchasing on our website – Name, billing address, shipping address, and phone number.
  • Product Availability Notifications – Name and e-mail address.

When logging in using your Facebook account, we also collect the following:

  • Registering on our website – Photos and videos for use on your profile page.
  • Registering on our website – Likes, so that we can deliver a better shopping experience.

When logging in with your Google account, we also collect the following:

  • Registering on our website – your basic profile info

In addition to the above, we may use the following technologies to automatically collect information about your activities on our websites.

  • Cookies
  • Flash Cookies
  • Web beacons, clear pixels, or pixel tags.
  • Web server logs.
  • Geo-location technologies.

Note that we do not intentionally collect any personal information from children under the age of 16. If you are under the age of 16, you can look at our websites, but you should not make a purchase, register, or submit personal information to us.

How We Use Your Personal Information

KoKo Royale primarily uses the personal information that it collects to provide you with products, information, and services. We may also use your information to track your purchase history and to contact you for account and promotional purposes. You must create a registration profile in order to post a product review or make a purchase on our website. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.

How We Protect Your Information

We realize that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

Deleting cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

  • Internet Explorer http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
  • Google Chrome https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
  • Firefox http://support.mozilla.org/en-US/kb/Blocking%20cookies

Server logs

When you visit our website we use server logs to capture certain non-personally identifying data for statistical purposes, such as the time and date of a visit, the browser and operating system being used, the IP address or domain name of the user’s ISP, and the web URL a user linked from. This information is used in the aggregate to help us plan system enhancements when necessary and to provide content which is compatible with our visitors’ web browsing systems. Emails from you to us When you email us through any of our contact forms on our website we may keep a record of that correspondence, your e-mail address, and/or any other data submitted by means of such a message.

Disclosure of information

We hold the information you provide to us securely and in confidence. However, we may disclose this information to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries). We will only disclose information to unrelated third parties without your consent if we are under a duty to disclose or share such information in order to comply with any legal obligation, or on the request of a legal or regulatory authority or in order to enforce or apply our Terms and Conditions.

Your rights

KoKo Royale complies with the Data Protection Act 1998. You have the right to access information held about you and you are free to exercise this right at any time. Any access request may be subject to a nominal fee to meet our costs in providing you with details of the information we hold about you.

Changes To This Policy

We may revise this policy from time to time. You should review our privacy policy periodically so that you keep up-to-date on our most current practices. We will note the effective date of the latest version at the end of each policy.

Effective as of December 20, 2016.

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