Help & Support


We deliver worldwide, with shipping fees varying by location. For the UK and US, shipping costs £9.70, but we offer free shipping for orders over £50. For all other countries, shipping is a flat rate of £34.99, regardless of the order value.

Delivery times can vary. Typically, it could take up to 10 days, but customers worldwide should expect to receive their orders within 15-20 working days at most. Read more here.

Yes, you can deliver to a different address. During the payment process, you’ll find a checkbox option to ship to a different address. You can enter the alternate shipping address in that section.

No, we do not offer gift-wrapping services.

We accept all major credit cards, including American Express, China UnionPay (CUP), Discover & Diners Club, eftpos Australia, Japan Credit Bureau (JCB), Mastercard, and Visa.

No, we do not offer bulk discounts. However, customers can utilise Kookies earned from their first purchase to receive a 7% discount on their second purchase, and this discount can be applied serially to all subsequent purchases. This means every bag beyond the first one will receive a 7% discount, effectively serialising the discounts on all bags you wish to purchase.

Kookies are points that offer registered users a 7% saving on KoKo Royale shopping, earning Kookies for every purchase over £20. Shoppers can use up to £100 in Kookies per checkout!

Yes, we do offer a referral programme. Referees are awarded a 10% referral payout on all sales generated through their referral link. Read more here.


Please submit a new support ticket or view the status of your existing support ticket by clicking one of the buttons below.